Refund policy

 

Return and Refund Policy

Effective Date: January 1, 2024

Thank you for shopping with G.O.A.L.S.... It's A Lifestyle. We strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our Return and Refund Policy below.

1. Returns

  • 1.1 Eligibility for Return
    Items can be returned within [30] days from the date of delivery. To be eligible for a return, the item must be in its original condition, unworn, unwashed, and with all original tags and packaging intact.

  • 1.2 Non-Returnable Items
    The following items are non-returnable:

    • Sale or clearance items
    • Gift cards
    • Personalized or custom-made items
    • Intimate apparel and swimwear (for hygiene reasons)

  • 1.3 Return Process
    To initiate a return, please follow these steps:

    1. Contact our customer service team at [Insert Email Address] to request a Return Authorization (RA) number.
    2. Provide your order number, item(s) to be returned, and reason for the return.
    3. Once you receive the RA number, pack the item(s) securely in the original packaging and include a copy of your receipt or proof of purchase.
    4. Clearly write the RA number on the outside of the package.
    5. Ship the package to the return address provided by our customer service team.

2. Refunds

  • 2.1 Processing Time
    Refunds will be processed within [7-14] business days of receiving the returned item. The refund will be issued to the original payment method used at the time of purchase.

  • 2.2 Shipping Costs
    Shipping costs for returned items are non-refundable, and you are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., incorrect or defective items).

  • 2.3 Refund Amount
    The refund amount will be equal to the purchase price of the returned item(s) minus any shipping charges. If the return is due to an error on our part, we will also refund the original shipping costs.

3. Exchanges

  • 3.1 Eligibility for Exchange
    We currently do not offer direct exchanges. If you wish to exchange an item for a different size or color, please return the original item for a refund and place a new order for the desired item.

  • 3.2 Exchange Process
    Follow the return process outlined above to return the original item. Once the return is processed and the refund is issued, you can place a new order for the item you wish to exchange.

4. Defective or Incorrect Items

  • 4.1 Reporting Issues
    If you receive a defective or incorrect item, please contact our customer service team within [7] days of receiving your order at [Insert Email Address]. Provide your order number, a description of the issue, and photographs of the defective or incorrect item.

  • 4.2 Resolution
    We will provide a return shipping label for defective or incorrect items and issue a full refund or replacement once the item is received and inspected.

5. Contact Information

For any questions or concerns regarding our Return and Refund Policy, please contact us at:

G.O.A.L.S.... It's A Lifestyle
Email: goalsisreal@gmail.com
Address: 1954 Airport Rd. Atlanta, GA 30341
Phone: 470-827-1570

6. Policy Updates

We reserve the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on our Site with the effective date of the update. Your continued use of our Site and services constitutes your acceptance of the revised policy.