Refund policy
RETURN AND REFUND POLICY
We want you to feel confident shopping with G.O.A.L.S…It’s A Lifestyle. If something is not right with your order, please contact us and we will work with you according to the policy below.
RETURNS
We accept eligible returns within 14 days of delivery.
To qualify for a return, merchandise must be:
Unused and unworn
Unwashed
Free from stains, odors, damage, or signs of wear
Returned with original tags and packaging when applicable
Accompanied by proof of purchase or your order number
To begin a return, contact us at info@goalsisreal.com and include your name, order number, item you would like to return, and reason for the return.
Please do not send merchandise back before contacting us. Once your return is approved, we will provide return instructions.
NON RETURNABLE ITEMS
The following items cannot be returned:
Digital products and downloads
Gift cards
Personalized or custom made items
Items marked final sale
Items that have been worn, washed, damaged, or altered after delivery
DAMAGED OR INCORRECT ORDERS
Please inspect your order when it arrives.
If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible at info@goalsisreal.com.
Include your order number and clear photos of the item so we can review the issue and make it right.
REFUNDS
Once your returned item is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method.
Please allow additional time for your bank or card provider to process and post the refund.
Original shipping charges are not refundable unless the return is the result of an error by G.O.A.L.S…It’s A Lifestyle.
RETURN SHIPPING
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
We recommend using a trackable shipping method for returns.
EXCHANGES
If you need a different size or item, contact us at info@goalsisreal.com.
Availability is not guaranteed. In some cases, the fastest option may be to return the original item and place a new order.
QUESTIONS
For questions about returns, refunds, or your order, contact: